Terms of Use Agreement
These Terms and Conditions (“Agreement”) govern the use of all products and services provided by HZN CENTRAL (“Company,” “we,” “us,” “our”). By accessing our website, purchasing our services, or using any HZN CENTRAL system, you (“Client,” “you,” “your”) agree to be legally bound by this Agreement.
If you do not agree to these terms, you must stop using our website and services immediately.
2. Services Provided
HZN CENTRAL provides a combination of digital and artificial-intelligence-based services, including but not limited to:
AI call agents
AI chat agents
Automated booking systems
Automated follow-up systems
Lead generation systems
Web development and conversion-focused websites
CRM integrations
Marketing automations
Service details are described in the individual project scope or proposal delivered to the Client.
3. Payments & Billing
4.1 Deposits
Deposits for websites or automation builds are non-refundable once work has begun.
4.2 Subscription Payments
AI agents, automations, and hosting may require recurring subscription fees. These fees renew automatically unless canceled in writing with 14-day notice.
4.3 Late Payments
Late payments may result in:
automatic pause of services
removal of hosting
deactivation of AI agents
delayed access to support
The Company is not liable for any business impact caused by non-payment.
4. Refund Policy
Because our work involves time, labor, strategy, custom development, and AI system configuration, all payments are final and non-refundable.
Refunds are not provided for:
AI agent performance variations
Low call volume or low lead flow
Client-side CRM or phone-system issues
Changes in business direction
Failure to use the system
Refunds are only considered in cases where no work has begun and no resources have been delivered.
5. Client Responsibilities
The Client agrees to:
provide accurate business information
provide access to required tools (CRM, domain, hosting, calendars)
respond to requests in a timely manner
not misuse the AI systems or attempt to reverse engineer them
comply with all laws regarding communication, privacy, and consumer rights
Failure to cooperate may delay or prevent delivery.
6. Intellectual Property
All software, systems, code, automation workflows, and AI logic developed by HZN CENTRAL remain the exclusive property of the Company unless explicitly stated otherwise in writing.
The Client receives a license to use the system, not ownership of the backend intellectual property.
Website designs delivered as part of a paid project are owned by the Client after full payment.
7. Confidentiality
Both parties agree to maintain confidentiality of all sensitive business information, strategies, customer lists, and proprietary data.
HZN CENTRAL may showcase the Client’s project as portfolio work unless the Client requests otherwise in writing.
8. Data & Privacy
HZN CENTRAL does not sell or share Client data.
The Client is responsible for complying with applicable privacy laws when using AI agents to handle customer data.
9. Third-Party Tools & Integrations
HZN CENTRAL may integrate or rely on third-party tools including CRMs, call systems, analytics platforms, and AI models.
We are not responsible for:
outages
downtime
bugs
pricing changes
API changes
data loss
caused by third-party platforms.
10. Termination
We reserve the right to terminate services immediately if:
payments are not made
the Client is abusive, fraudulent, or uncooperative
the Client misuses our systems
Upon termination, HZN CENTRAL may deactivate access to all systems and automations.
11. Governing Law
These terms are governed by the laws of the United States and, where applicable, the laws of the Client’s local jurisdiction.
HZN CENTRAL is operating under doing business as FAE STUDIOS LLC registered in the state of OHIO
12. Changes to These Terms
HZN CENTRAL may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated version.
13. Contact
For questions or legal inquiries:
HZN CENTRAL
Email: support@hzncentral.com
Website: www.hzncentral.com