Effective date: 01/01/2025

Effective date: 01/01/2025

Privacy Policy

Privacy Policy

This Privacy Policy explains how HZN CENTRAL (“Company,” “we,” “our,” “us”) collects, uses, stores, and protects information when you (“Client,” “user,” “you”) access our website or use any HZN CENTRAL services, including AI systems, call agents, booking automations, websites, and CRM integrations.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Company name

  • Billing details

1.2 Business Information

  • Roofing service details

  • Booking calendars

  • CRM data provided by the Client

  • Project requirements

  • Business location and service areas

1.3 Customer/Lead Information (Provided by the Client)

When you connect HZN CENTRAL systems to your CRM or booking tools, we may process:

  • Homeowner names

  • Phone numbers

  • Email addresses

  • Service requests

  • Appointment preferences

  • Call logs or transcripts

You are responsible for ensuring you have the legal right to share this data with us.

1.4 Website Usage Data

We automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time on site

  • Referring URL

  • Cookies and tracking data

1.5 AI Interaction Data

Our AI agents may process:

  • Conversations

  • Call logs

  • Chat transcripts

  • Booking requests

  • Customer responses

This information is used to train, improve, and operate your AI systems.

2. How We Use Your Information

We use the collected information to:

  • Build and manage your AI systems

  • Deliver web development and automation services

  • Book appointments and process customer interactions

  • Improve call accuracy, chat performance, and message routing

  • Troubleshoot support issues

  • Integrate with CRMs and third-party tools

  • Analyze system performance and usage

  • Improve our website and product experience

We do not sell customer data.

3. How We Store and Protect Data

We use industry-standard security to protect your information, including:

  • Encrypted connections

  • Secure infrastructure

  • Access controls

  • Password-protected environments

  • Limited access based on role

However, no system is 100% secure. By using our services, you acknowledge that data transmission and storage carry risk.

4. Sharing of Information

We may share data with:

4.1 Service Providers

Third-party tools needed to operate our systems, such as:

  • CRM platforms

  • Call platforms

  • AI models

  • Hosting services

  • Analytics services

Your data is ONLY shared as needed to deliver services you request.

4.2 Legal Requirements

We may disclose information if required by:

  • Law

  • Government authority

  • Court order

  • To protect our rights or prevent fraud

We never share customer data for advertising or marketing without permission.

5. AI Data Processing

Your AI agents may:

  • Process homeowner conversations

  • Generate automated responses

  • Log common customer questions

  • Improve performance over time

AI may produce incorrect information.
AI should not be considered a source of legal, financial, or professional advice.

You are responsible for reviewing and monitoring AI output as needed.

6. Cookies & Tracking

Our website uses cookies, pixels, and analytics tools (e.g., Google Analytics) to:

  • Track website usage

  • Improve performance

  • Measure traffic

  • Customize user experience

You may disable cookies through your browser settings, but the site may not function fully.

7. Data Retention

We retain data for as long as:

  • The Client uses HZN CENTRAL services

  • Required by law

  • Needed to maintain system functionality

  • Necessary for recordkeeping and support

Upon termination, system access may be removed immediately.
Data may be archived for legal or compliance reasons.

8. Your Rights (U.S. + Basic GDPR Language)

Depending on your region, you may have the right to:

  • Access your data

  • Request deletion of your data

  • Correct inaccurate information

  • Limit processing

  • Request a copy of your stored data

To request any of these actions, email us at: support@hzncentral.com

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites or tools.

10. Children’s Privacy

HZN CENTRAL does not knowingly collect or process data from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our services means you accept the updated terms.

12. Contact Us

For questions or privacy-related requests, contact:

HZN CENTRAL
Email: support@hzncentral.com
Website: www.hzncentral.com